Frequently Asked Questions
Everything you need to know about shopping with Joseph Copenhagen.
What are your shipping rates and delivery times?
We offer standard shipping across the EU within 3-5 business days. International shipping rates are calculated at checkout and typically take 7-12 business days depending on the destination.
How can I return an item?
You can return any unused item in its original packaging within 30 days of receipt. Simply visit our Returns Portal to generate a prepaid shipping label and initiate the process.
Which payment methods do you accept?
Joseph Copenhagen accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible interest-free installments.
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
Are your products sustainably sourced?
We are committed to ethical retail. We partner with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible to minimize our environmental footprint.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team via live chat.